September 16, 2024
Well planned, excellent driver - very helpful and knowledgeable.
reviewed by a Gray Line customer
July 7, 2024
The tour was very nice. I booked a family of 27 persons and everything went very smoothly from pick up to drop off. Our tour guide was Prince. We understand that things need to happen on a certain schedule but we were traveling with senior citizens and there just is no moving a 92 year old fast. The pressure to get back to the bus on time and not be "that one" as Prince referred to was a bit worn out. There are long lines at the restrooms, food ordering, and check out lines that cannot be helped and that also needs to be taken into consideration. While we appreciated Prince's military stories along the purple heart highway, it still was a bit much. We endured it but at the end his request for gratuities/tips was a complete turn off. Mention it once and let that be that. He mentioned it about 4 times and even mentioned it at the last stop to go to the ATM to get a tip for him. I have been in hospitality and a meeting planner over 25 years. Asking for tips is poor and distasteful. And to mention putting his in his hand once departing the bus and the tips for the drivers should go to him separately is further distasteful. We understand that tips cannot be split but perhaps there is a better not so obvious way to communicate this especially for the amount of the excursion. He should refrain from this. We did have both drivers assist with our wheelchair for our matriarch and the stroller for the kids on the canyon stops and for that a tip is expected from us as the extra assistance was greatly appreciated and recognized, and we already had that in mind, just dont ask for a tip. We loved the trip and the canyon was beautiful. I will be glad to book this tour again as Gray Line has always been reliable for many years.
reviewed by Geneva Smith
June 8, 2024
Our experience with Gray Line, in its entirety... from booking, the discount, canceling 1 out of 4 tickets, the driver - Mike, the bus trip - from our hotel and back... was pleasant all throughout. That's how a vacation should be. No stress, no worries, delightful and fun!When I cancelled one of our four tickets that I paid for ahead of time, all was done via e-mail and I got my refund immediately. No delay, no questions, no calls... it was handled expeditiously!Mike, the driver was funny and kept us informed, educated, safe, and engaged (at least my sister and I were) the entire trip. If he was wondering who were cheering him on, clapping, and laughing at his jokes... it was me & my sister. I hope he feels that some of his passengers do understand what he's saying, because about half on the trip may not speak the language. But Mike... we understood you, what you were saying, and we thought you and your jokes were funny! Great job and you did well on our trip! We thank you!I highly recommend and will choose Gray Line again if need to.Over-all... all but positive experience. It was greatly appreciated.Best regards,Marie Hickey
reviewed by Mrs Marie Rivera-Hickey
April 18, 2024
We were very happy with our tour! While it was a long day it was well worth it! We had ample time to shop and spend time admiring the Grand Canyon! Prince was a fantastic guide and gave us copious amounts of local information and history. Our driver was efficient and safe at all times. (I’m sorry 😢 don’t remember his name!) we would highly recommend this tour to anyone wanting to see the south rim of the Grand Canyon in a clean bus and a safe tour! We would happily book this one again!
reviewed by Ms Melody Wyche
March 5, 2024
This tour was worth the ticket price and included lunch!
reviewed by Mrs Anna Krajecki
February 26, 2024
My wife and I had an amazing time, our guide, Prince is really great at his job and made the experience even better. Our driver, Patrick was also very kind and pleasant and kept us safe. I have already recommended this tour to friends who will be in Las Vegas next month. I am still in awe that we got this experience for such a low rate, it was well worth it and we hope to do it again one day.
reviewed by Mr Christopher Komorowski