With over 100 years of experience under its belt, Gray Line encompasses a tight-knit, ever growing group of entrepreneurs, colleagues and friends that have each made it their livelihood to create one of a kind travel experiences. Operating under one name and the world-famous, blue diamond brand, Gray Line serves over 700 locations on six continents. By choosing Gray Line you ensure that you have the best of the best at your service.
Also, when you buy your tour, transfer or activity from us, you are dealing direct. We have offices and agents on the ground in the destination you're traveling to. We are at your disposal should you have any questions or need to make a change. And, with the power of the worldwide Gray Line organization behind you, you have our world-famous customer service guarantee that you'll either have a great experience or we'll make it right.
Is it best to pre-purchase products or should I wait until I arrive at my destination?
All of our tours and activities are available for sale once you arrive in your destination- that's the good news. However, because most of our tours are in high demand we may be sold out once you arrive. We don't want you to miss out, so we recommend booking well before you leave home to get the best possible deal.
How will I receive my tickets?
Once you've completed the booking process, you will receive an electronic, ready-to-print ticket. An additional copy of the ticket will be sent as an attachment via email, incase you'd like to print it later.
How do I confirm my booking?
To confirm your booking, please contact the local Gray Line office in your destination city. Phone and email details will be listed on your electronic ticket, along with specific redemption instructions. The purpose of this contact is to reconfirm booking details, gather additional information that hadn't been provided at the time of booking, such as hotel name, and to communicate if any issues have arisen that would require alternate plans, such as national strikes, weather hazards, unexpected road closures, etc. Please note that not all bookings require confirmation. The redemption instructions on your ticket will indicate if confirmation is necessary.
Once I have booked, can I amend my booking?
We’re more than happy to accommodate you on a different date, or at a different time- as long as we have the availability. To make a change, please contact the local Gray Line office in your destination city. Contact information can be found on your electronic voucher. Please note that there are several tours that once booked, cannot be amended. For example, tours that include a hotel stay or rail tickets. Text on the tour page will indicate if the date and time cannot be changed once booked.
Are products booked on www.grayline.com refundable?
In most cases, if you buy something from us and then change your mind, no problem. We're happy to refund your pre-booked tour or activity, less a 10% service fee, as long as you let us know at least 48 hours in advance of your departure date. However, we do have products that are 100% non-refundable once booked. This mostly applies to some of our rail journeys, products that include a hotel stay or in high-demand activities. If a product is non-refundable, we'll clearly note it as part of the tour description.
If you have an emergency and absolutely can't travel on the date you originally planned your trip, let us know and we'll do everything we can to work with you.