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FAQ

Q. Why should I choose Gray Line Las Vegas?

Our staff has over 100 years of experience and has served over 20 million satisfied customers. Book with a brand you can trust - Gray Line, the world-famous Blue Diamond. By choosing Gray Line you ensure that you have the best of the best at your service. Choosing the right tour is an important decision. Choosing the right tour operator is an even bigger decision. Don’t leave your vacation to chance. Insist on the best… If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day trip to the Grand Canyon the highlight of your visit to Las Vegas. With once in a lifetime opportunities to visit one of the seven natural wonders of the world, every day of the week, we create memories that last a lifetime.

As always, safety while traveling is our priority. Here's how we're keeping our passengers safe during this time: 

COVID-19 Safety Protocols - Frequently Asked Questions

Q. Are face coverings required during the tours?

Yes. Face coverings should be worn at all times by our passengers, drivers, and tour guides while on our tours. Gray Line will provide face coverings if you do not have your own. When outside and practicing social distancing during certain parts of the tour, you may be able to remove your face mask when appropriate. However, you must keep your nose and mouth covered while on the tour bus, helicopter, or other modes of transportation during the tour.

Q. What sanitation measures are you taking to clean your tour buses?

After every tour, our dedicated staff will thoroughly clean and disinfect all surfaces in our tour vehicles. This ensures that we are providing the cleanest environment for our passengers. We will also have hand sanitizer readily available for passengers and drivers on the tour vehicles at all times in an effort to maximize cleanliness and sanitizing efforts during the tour.

Q. What new safety procedures are required of your drivers and staff?

Gray Line has implemented several new protocols and guidelines that are designed to keep our passengers, drivers, and tour guides as safe as possible during this time. Our drivers and any Gray Line staff will be required to wear face coverings and latex gloves during tours. They will also have special training and courses based on CDC guidelines of operation. Drivers have also been instructed to refrain from using circulated air in the tour buses and to use hand sanitizer and wash hands regularly throughout their shifts.

Q. Which Grand Canyon tours are available right now?

Due to COVID-19 closures, parts of the Grand Canyon are not yet open to visitors at this time. However, the Grand Canyon West Rim is open and we are currently booking tours! The West Rim features the thrilling Skywalk Bridge, Hualapai Ranch, Eagle Point, Guano Point, and more. Check out our Grand Canyon West Rim tours from Las Vegas for more details on individual offers and prices.

Q. Do you still provide pick-up and drop-off services to and from Las Vegas hotels at this time?

Yes! We will pick up from most Las Vegas Strip and Downtown Las Vegas hotels in our luxury air-conditioned motorcoach. When booking your Grand Canyon tour, please let us know where you are staying so we can schedule a pick-up and drop-off at your hotel. If you are staying off the Strip or downtown, we may be able to make special accommodations for pick-up and drop-off services. Just check with our staff when booking.

Other Frequently Asked Questions

Q. Why should I pre-purchase my tickets?

Pre-purchasing your tickets ensures that you will be able to enjoy the tour of your choice, on the day that you want to take it. There is already enough worry in creating your dream vacation, pre-purchase your tickets in advance to make sure your vacation is a smooth and easy experience with less worry!

Q. How will I receive my tickets?

Once you've completed the booking process you will see an electronic, ready-to-print ticket on your screen. Not at a printer? No worries, we will also email you this voucher for your records and to print when you have access. You will need to print this voucher to redeem it for your tickets at your destination.

Q. How do I confirm my booking?

Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with us at least 24 to 72-hours in advance of your trip via email or telephone; [email protected], 702-739-7777, 877-333-6556

Q. How do I make a change to my booking?

We’re more than happy to accommodate you on a different date or at a different time as long as we have the availability. To make a change, please contact us at least 24 to 72-hours in advance of your trip via email or telephone; [email protected], 702-739-7777, 877-333-6556.

Please note, date changes made within 24 hours of the date of your trip will be subject to a per person date change fee; $25 on all Grand Canyon Tours, $10 on all Hoover Dam Tours, $5 on the Laughlin day trip, exceptions may apply.

Q. What is Gray Line Las Vegas’s cancellation policy?

Most tours and services offered on www.graylinelasvegas.com are fully refundable when canceled up to 24 hours prior to departure under Gray Line’s Easy Cancellation Policy. Easy Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email [email protected] to cancel your graylinelasvegas.com reservation and we will gladly consider your request.

Q. I keep getting the error message 'AVS Mismatch'. My address is correct, so how do I get my payment to go through?

For security purposes, our website is very strict in accepting payment information. Please ensure that your name and address are entered exactly as shown on your credit card’s billing statement, including any punctuation or abbreviations. Though you may enter your address near perfect from memory, these tiny changes make a large impact on our system accepting your payment.

Q. Do you offer group discounts?

If you are inquiring about tickets for parties of 11 or more guests, please contact us directly about group rates via email or telephone; [email protected], 702-739-7777, 877-333-6556. These discounts and their availability will vary and are not guaranteed, but we are always happy to help with your party’s excursions!

Q. Do I have to present a printed copy of my voucher or can I just show it from my smartphone?

We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now, you must print your voucher out and redeem this at the time of your tour for your tickets.

Q. What if I am at a hotel and don't have access to a printer?

Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.

Q. Will you pick me up from my hotel?

Yes, Gray Line Las Vegas can pick you up and drop you off from most hotels on the Las Vegas Strip or Downtown Las Vegas in our air-conditioned luxury motorcoach. Either confirm with your hotel concierge or directly with Gray Line if we pick up from your hotel before booking your tour.

Q. Which hotels can you pick up from in Las Vegas?

We will pick up guests from most major hotels on the Las Vegas Strip or in Downtown Las Vegas. If you happen to be staying at a hotel off the Strip or not located in downtown, please confirm pick up is available with Gray Line before booking your tour. Special accommodations may be arranged in some cases.

Q. What items are prohibited on Gray Line tours?

The following items are prohibited on our motorcoach tours due to security:

  • Luggage
  • Large backpacks
  • Suitcases
  • Briefcases
  • Coolers
  • Alcohol

If you have a question about an item that is not listed, please verify with your reservations agent that your item is approved before booking your tour. For safety reasons, exceptions cannot be made.

Q. How far in advance should I book my tour?

Many of our most popular tours to the Grand Canyon, Hoover Dam, Lake Mead, and other local Las Vegas tours can fill up quickly, especially during peak tourist season. If you plan on visiting Las Vegas during the busiest summer months, you’ll want to book your tour as soon as possible. However, we can accommodate bookings up to 48 hours before the scheduled tour if there is availability.

Q. Can you bring a baby stroller on the bus?

Yes, baby strollers are allowed on the bus. However, storage is limited, so please let your booking agent know you will need room for a stroller and any other baby-related items. We’ll always do our best to accommodate your requests.

Q. Are service dogs allowed on tours?

Service dogs are allowed to travel with their owners on most Gray Line tours. However, correct and up-to-date paperwork must be provided prior to boarding the motorcoach. Please inform your reservations agent of your service dog and any other special requirements before booking, so we can make sure the tour provides everything you need to enjoy the experience safely.

Q. What languages are offered with your tours?

Many of our excursions are offered in different languages so you can enjoy the tour in your native tongue. Narration is provided in English, Spanish, French, Japanese, and Mandarin for most of our tours, but should be booked well in advance to secure your spot. Let your reservations agent know which language you prefer when booking your tour.

Q. What are my lunch options?

Depending on which tour you book, our well-planned itineraries include stops for lunch and other breaks throughout the tour experience. As an example, our popular Grand Canyon South Rim Bus Tour includes lunch at the Grand Canyon Visitors Center, plus a stop in Kingman, AZ, on the way back for a quick fast food dinner option.

NOTE: Due to COVID-19 guidelines, lunch options may change for your tour. Because each tour itinerary is different, be sure to inquire about food options when booking your tour.

 

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