NOTE: Due to COVID-19 guidelines, lunch options may change for your tour. Because each tour itinerary is different, be sure to inquire about food options when booking your tour.
FAQ
Our staff has over 100 years of experience and has served over 20 million satisfied customers. Book with a brand you can trust – Gray Line, the world-famous Blue Diamond. By choosing Gray Line you ensure that you have the best of the best at your service. Choosing the right tour is an important decision. Choosing the right tour operator is an even bigger decision. Don’t leave your vacation to chance. Insist on the best… If you demand 1st class service and will accept no less, then you need to travel with us today. Let our experienced staff make your day trip to the Grand Canyon the highlight of your visit to Las Vegas. With once in a lifetime opportunities to visit one of the seven natural wonders of the world, every day of the week, we create memories that last a lifetime.
As always, safety while traveling is our priority. Here’s how we’re keeping our passengers safe during this time:
Other Frequently Asked Questions
Pre-purchasing your tickets ensures that you will be able to enjoy the tour of your choice, on the day that you want to take it. There is already enough worry in creating your dream vacation, pre-purchase your tickets in advance to make sure your vacation is a smooth and easy experience with less worry!
Once you’ve completed the booking process you will see an electronic, ready-to-print ticket on your screen. Not at a printer? No worries, we will also email you this voucher for your records and to print when you have access. You will need to print this voucher to redeem it for your tickets at your destination.
Your tickets are purchased and your voucher is printed. All set, right? Not quite! In order to make absolutely sure you are set for travel, please re-confirm your tour with us at least 24 to 72-hours in advance of your trip via email or telephone; [email protected], 702-739-7777, 877-333-6556
We’re more than happy to accommodate you on a different date or at a different time as long as we have the availability. To make a change, please contact us at least 24 to 72-hours in advance of your trip via email or telephone; [email protected], 702-739-7777, 877-333-6556.
Please note, date changes made within 24 hours of the date of your trip will be subject to a per person date change fee; $25 on all Grand Canyon Tours, $10 on all Hoover Dam Tours, $5 on the Laughlin day trip, exceptions may apply.
Most tours and services offered on www.graylinelasvegas.com are fully refundable when canceled up to 24 hours prior to departure under Gray Line’s Easy Cancellation Policy. Easy Cancellation is noted on all applicable services with a duration of one day or less. Specific cancellation and refund policies are noted on all other services in the description details. Email [email protected] to cancel your graylinelasvegas.com reservation and we will gladly consider your request.
For security purposes, our website is very strict in accepting payment information. Please ensure that your name and address are entered exactly as shown on your credit card’s billing statement, including any punctuation or abbreviations. Though you may enter your address near perfect from memory, these tiny changes make a large impact on our system accepting your payment.
If you are inquiring about tickets for parties of 11 or more guests, please contact us directly about group rates via email or telephone; [email protected], 702-739-7777, 877-333-6556. These discounts and their availability will vary and are not guaranteed, but we are always happy to help with your party’s excursions!
We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now, you must print your voucher out and redeem this at the time of your tour for your tickets.
Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.
Yes, Gray Line Las Vegas can pick you up and drop you off from most hotels on the Las Vegas Strip or Downtown Las Vegas in our air-conditioned luxury motorcoach. Either confirm with your hotel concierge or directly with Gray Line if we pick up from your hotel before booking your tour.
We will pick up guests from most major hotels on the Las Vegas Strip or in Downtown Las Vegas. If you happen to be staying at a hotel off the Strip or not located in downtown, please confirm pick up is available with Gray Line before booking your tour. Special accommodations may be arranged in some cases.
The following items are prohibited on our motorcoach tours due to security:
- Luggage
- Large backpacks
- Suitcases
- Briefcases
- Coolers
- Alcohol
If you have a question about an item that is not listed, please verify with your reservations agent that your item is approved before booking your tour. For safety reasons, exceptions cannot be made.
Many of our most popular tours to the Grand Canyon, Hoover Dam, Lake Mead, and other local Las Vegas tours can fill up quickly, especially during peak tourist season. If you plan on visiting Las Vegas during the busiest summer months, you’ll want to book your tour as soon as possible. However, we can accommodate bookings up to 48 hours before the scheduled tour if there is availability.
Yes, baby strollers are allowed on the bus. However, storage is limited, so please let your booking agent know you will need room for a stroller and any other baby-related items. We’ll always do our best to accommodate your requests.
Service dogs are allowed to travel with their owners on most Gray Line tours. However, correct and up-to-date paperwork must be provided prior to boarding the motorcoach. Please inform your reservations agent of your service dog and any other special requirements before booking, so we can make sure the tour provides everything you need to enjoy the experience safely.
Narration is provided in English.
Depending on which tour you book, our well-planned itineraries include stops for lunch and other breaks throughout the tour experience. As an example, our popular Grand Canyon South Rim Bus Tour includes lunch at the Grand Canyon Visitors Center, plus a stop in Kingman, AZ, on the way back for a quick fast food dinner option.